Modern Manners
豆瓣
Tools to Take You to the Top
Dorothea Johnson / Liv Tyler
简介
From the world-renowned etiquette expert and her granddaughter, Liv Tyler, an elegant guide to 21st-century manners and etiquette for professionals who want to be confident and successful in the business and social arenas.
Developing good etiquette and manners is an important investment in your future. They allow you to feel at ease in any situation--and give you the polish and confidence to become a leader. Etiquette expert Dorothea Johnson's essential dos and don'ts address both 21st-century and classic questions, including:
* acing job interviews
* giving confident handshakes
* making conversation
* proper business attire and meeting protocol
* e-mail etiquette, including what to post--or not--on social media
* how to deal with rude cell phone users
* conducting a meeting at a restaurant
* attending business or social events
* table manners
With style, wit, and delightful commentary throughout from her granddaughter, Liv Tyler, on everything from being a good guest to finding a balance with technology, Modern Manners is the must-have guide to ensure your success.
contents
Introduction
First impressions/meetings & greetings
Introductions
Business introductions
Informal : business casual culture
Business introductions : formal culture
Formal introductions : dignitaries/officials/diplomats
Social introductions : formal/informal
Family introductions : introducing one's spouse
Introducing relatives and others
Responding to introductions
Introduce yourself
Dorothea's story : forgetting my husband's name
Difficult names
Name tags
Shaking hands
Global handshakes
Conversation
Dorothea's story : ambassador and the exotic vegetables
Listen up!
Dorothea's story : a lesson learned
Disagree using diplomacy
Mingling
You're welcome vs. no problem
Lazy language
Verbal padding
Watch your words
On the job
The job interview
After the interview follow-up
Professional acceptance and rejection
Accepting a job
Rejecting a job
When you are rejected
Office manners : the savvy coworker
Building rapport
Answering business phones
Placing a call
Returning calls (land lines or cell phone)
Outgoing voice mail message
Leaving voice mail messages (land lines or cell phone)
Dorothea's story : disconnect and double check
Speakerphones
Electronic communication
Cell phones while driving and/or walking
Cell phones while attending a meeting
Cell phones while with others
Children and cell phones
Exercise: phone stacking
Texting versus phone call
Awkward phone call situation
International business e-mail
Receiving and responding to e-mails
On company time
Internal e-mail chains
External email chains
Info sharing
Online persona
Youtube
Twitter
Out and about
Revolving and automatic doors
Escalators and stairs
Traveling: manners in motion
Dining skills
Five-course place setting
Napkins
Dining do's and don'ts
The savvy host
Waiting at your table
When you walk in together
Beverages
Ordering beverages
Ordering the meal
During the meal
Host paying the check
Closing the meal
A final word.