Was forced to use biometrics instead of a boarding pass to board a
@unitedairlines flight today. This is completely unacceptable. No airline should be allowed to possess biometric data on California residents...or anyone, for that matter.
Unfortunately, United hides its opt out forms behind an email alias (privacy@united.com) that generates a user-specific opt-out form. This is an anti-pattern designed to discourage the exercise of your rights.
The request-specific web form itself contains anti-patterns designed to discourage use, from clunky date fields to other fields designed to make you make a mistake so they can deny. Those are followed by multiple attempts at identity confirmation, adding friction and risk.
In forcing the use of #biometrics on passengers, United Airlines joins Trumps' ICE Gestapo in violating the #privacy and individual rights of both citizen and non-citizen alike. This move is NOT about safety. It's got to stop.