Ellie Hartman is an aspiring crafter working in her small town’s bakery making famous Christmas Kringles. When the new, big-city CEO Nick Carlingson visits the bakery, he arrives filled with modernization ideas destined to lay off many employees.

Although she loves Christmas, Santa’s elf Christine (Summer Glau) wonders if there could be more to life than making toys in the North Pole. When Santa receives an emergency wish from a little boy in Los Angeles, he puts Christine on a special assignment, sending her to L.A. to give the VanCamp family—mom Sara (Eva La Rue), dad Scott (Dan Gauthier), and their two kids Ally (Izabela Vidovic) and Will (Mason Cook)—a holiday wake-up call. Will Christine fail her assignment and be sent back to the North Pole for good, or will the VanCamps come to their senses about the meaning of Christmas?

该片讲述了一个高中负责安排其他学生父母的“意外”死亡的故事。