Learn how to create value and gain loyal customers. Today’s marketing challenge is to create vibrant, interactive communities of consumers who make products and brands a part of their daily lives. To help readers understand how to create value and gain loyal customers, Principles of Marketing presents fundamental marketing information in a comprehensive format, organized around an innovative customer-value framework. The fourteenth edition includes coverage on sustainability and a focus on marketing in today's challenging economic climate.
MyLab或是Mastering系列是在线作业系统。Access Code Card是在线作业系统的访问码，是老师和学生课堂之外网络互动及交流的平台，个人是无法使用这个平台的。请读者注意您购买的这个ISBN是不带Access Code Card的。

"Marketing Management: A Contemporary Perspective" provides a fresh new perspective on marketing from some of the leading researchers in Europe. The book offers students and practitioners the comprehensive coverage they need to make the right decisions to create and implement highly successful marketing strategies. This exciting new book combines scholarly international research with relevant and contemporary examples from markets and brands across the world. The authors combine their experience as researchers and industry consultants to provide the conceptual and theoretical underpinning of marketing and empirical research, helping students to understand how marketing concepts can be applied and implemented. The book covers a full range of industries including business-to-customer, business-to-business, services marketing, retailing and international marketing from companies around the globe. Marketing Management is an authoritative investigation of contemporary marketing. It is a thorough, carefully crafted, and comprehensive resource that helps to understand and solve the challenges in implementing successful marketing. Professor Thomas S. Robertson, Wharton School Marketing Management combines the best features of a reference and textbook. It skillfully integrates the important conceptual foundations in marketing with practical applications to serve as an essential and excellent book for both marketing students and marketing professionals.

Marketing to organizations is a substantial and dynamic sector of marketing, yet its activities are hidden from view for most students. This new textbook opens up this fascinating and important world to readers, clearly explaining the parallels between business to business and consumer marketing, while also emphasizing the unique concepts and practices developed for this field. Wim G. Biemans draws from more than two decades' experience teaching students and training marketing executives, firmly rooting all the concepts in real business contexts to create a fresh and engaging introductory text.

For Business-to-business marketing courses. Anderson builds the book around a framework of understanding, creating, and delivering value.
MyLab或是Mastering系列是在线作业系统。Access Code Card是在线作业系统的访问码，是老师和学生课堂之外网络互动及交流的平台，个人是无法使用这个平台的。请读者注意您购买的这个ISBN是不带Access Code Card的。

Emerging trends are changing today's business marketing. Are you ready to compete? BUSINESS MARKETING MANAGEMENT, 10e, INTERNATIONAL EDITION takes you inside the world of business marketing experts, showing you what you need to know to be successful. The textbook highlights the similarities between consumer goods and business-to-business marketing, presents a managerial rather than a descriptive treatment of business marketing, and reflects the growing body of literature and emerging trends in business marketing practice. Each chapter provides an overview, key concepts, and a summary to make it easy to review for tests.

This is a Pearson Global Edition. The Pearson Editorial team worked closely with educators around the world to include content especially relevant to students outside of the United States.
For undergraduate and graduate marketing research courses.
Marketing Research: An Applied Orientation allows students to actually experience the interaction between marketing research and marketing decision-making.
Marketing Research: An Applied Orientation takes a unique applied and managerial orientation that illustrates the interaction between marketing research decisions and marketing management decisions. This text is comprehensive, practical, and presents balanced coverage of both qualitative and quantitative material.
The sixth edition is even more current, contemporary, illustrative, and sensitive to user needs.
Table of Contents
PART I: INTRODUCTION AND EARLY PHASES OF MARKETING RESEARCH
Chapter 1 Introduction to Marketing Research
Chapter 2 Defining the Marketing Research Problem and Developing an Approach
PART II: RESEARCH DESIGN FORMULATION
Chapter 3 Research Design
Chapter 4 Exploratory Research Design: Secondary Data
Chapter 5 Exploratory Research Design: Qualitative Research
Chapter 6 Descriptive Research design: Survey and Observation
Chapter 7 Causal Research Design: Experimentation
Chapter 8 Measurement and Scaling: Fundamentals and Comparative Scaling
Chapter 9 Measurement and Scaling: Noncomparative Scaling Techniques
Chapter 10 Questionnaire and Form Design
Chapter 11 Sampling: Design and Procedures
Chapter 12 Sampling: Final and Initial Sample Size Determination
PART III: DATA COLLECTION, PREPARATION, ANALYSIS AND REPORTING
Chapter 13 Field Work
Chapter 14 Data Preparation
Chapter 15 Frequency Distribution, Cross-tabulation, and Hypothesis Testing
Chapter 16 Analysis of Variance and Covariance
Chapter 17 Correlation and Regression
Chapter 18 Discriminant and Logit Analysis
Chapter 19 Factor Analysis
Chapter 20 Cluster Analysis
Chapter 21 Multidimensional Scaling and Conjoint Analysis
Chapter 22 Structural Equation Modeling and Path Analysis
Chapter 23 Report Preparation and Presentation
Chapter 24 International Marketing Research
Running Case: Dell
Comprehensive Critical Thinking Cases
Data Analysis Cases with Real Data
Comprehensive Cases with Real Data
Comprehensive Harvard Business School Cases
Features
For undergraduate and graduate marketing research courses.
Marketing Research: An Applied Orientation allows students to actually experience the interaction between marketing research and marketing decision-making.
Marketing Research: An Applied Orientation takes a unique applied and managerial orientation that illustrates the interaction between marketing research decisions and marketing management decisions. This text is comprehensive, practical, and presents balanced coverage of both qualitative and quantitative material.
The sixth edition is even more current, contemporary, illustrative, and sensitive to user needs.
Interaction between marketing research decisions and marketing management decisions is illustrated through several pedagogical tools, such as:
* Real Research: Vignettes featuring real companies that profile a wide range of businesses.
* Active Research: Short, integrated, managerially-oriented exercises in which students have the opportunity to do research on the Internet and play the role of a marketing researcher and a marketing manager.
* Experiential Research: Hands-on exercises that allow students to act out the research concepts discussed in the chapter.
* Decision Research: Scenarios that present a real-life marketing situation and ask the student to assume the role of a consultant and recommend appropriate marketing research and management decisions.
* Project Research: A real-life project covers all aspects of marketing research and is used as a running example throughout the text.
* Live Research: For instructors that would like to implement a marketing research project of their own, this text provides specific implementation steps in each chapter.
* Cases: Several cases have been added containing real data sets.
* Video Cases: Carefully written from a marketing research perspective, these cases also include video questions located at the end of each Part.
* Harvard Business School Cases: To further show the integration of marketing research with marketing management decisions, this text includes six Harvard Business School cases.
* Exercises (Questions, and Problems)
* Internet and Computer Exercises
* Activities (Role Playing, Fieldwork, and Group Discussions)
NEW! Chapter on Structural Equation Modeling and Path Analysis to help students understand how to complete the set of univariate and multivariate statistical techniques commonly used in marketing research.
The Most Extensive Help Available for Learning SPSS and Excel. This text provides help for running the SPSS and SAS programs used in each chapter in three ways:
1. Computerized demonstration movies that illustrate step-by-step instructions for every data analysis technique covered in the text.
2. Screen captures with notes illustrating step-by-step instructions.
3. Detailed step-by-step instructions given in each chapter.
Stimulating Critical Thinking. The principles for critical thinking–including Socratic questioning, critical reading and writing, higher order thinking, and assessment–have been embodied in three comprehensive critical thinking cases, end-of-chapter review questions, applied problems, and group discussions. These materials have been designed based on the guidelines provided by the Foundation for Critical Thinking.
Interrelationships Among Concepts. One or more concept maps have been given in each chapter to illustrate the interrelationships among concepts. These maps have been developed based on the principles and tools provided by the Institute for Human and Machine Cognition.
Extensive and Pervasive Internet Coverage. This text discusses how the Internet can be integrated in each step of the marketing research process and how it can be used to implement the concepts discussed in each chapter.
International Focus. Every chapter (except the data analysis Chapters 15 to 22) has a section entitled “International Marketing Research.” Also, each data analysis chapter contains a Real Research example illustrating the technique discussed in an international setting. A capstone chapter further discusses some of the advanced concepts in international marketing research (Chapter 24).
Ethics Focus. Every chapter (except the data analysis Chapters 15 to 22) has a section entitled “Ethics in Marketing Research.” Ethical issues are discussed from the perspectives of the four stakeholders: the client, the marketing research firm, respondents, and the general public. Also, each data analysis chapter contains a Real Research example illustrating the relevant technique in an ethical setting.
Contemporary Focus. A contemporary focus has been achieved throughout the text by illustrating the applications of marketing research to current topics such as:
• Customer value
• Satisfaction
• Loyalty
• Customer equity
• Brand equity and management
• Innovation
• Entrepreneurship
• Return on marketing
• Relationship marketing
• Socially responsible marketing
Sears Project is used as a running example that is featured in each and every chapter.
NEW! Running Case on Dell with Real Data. Case 1.1 featuring Dell is a new running case with questions on each and every chapter that are placed at the chapter’s close. This case is another way to see the links between chapters and trace the entire marketing research process throughout the text.
New and Updated Comprehensive Cases with Actual Questionnaires and Real Data. Two comprehensive cases feature actual questionnaires and real data collected by prominent marketing research firms. These cases are 4.1 JP Morgan Chase (new) and 4.2 Wendy’s (updated) both of which have questions on all the chapters. This edition also features three additional data analysis cases with actual questionnaires and real data: 3.1 AT&T, 3.2 IBM, and 3.3 Kimberly-Clark.
NEW! Video Cases. A video case follows each chapter of the text and contains questions pertaining to that chapter and the previous chapters.
Harvard Business School Cases. To further show the integration of marketing research with marketing management decisions, this text includes six Harvard Business School cases. For each case, customized marketing research questions have been developed. These questions are comprehensive and cover each chapter of the text (except the data analysis chapters); answers to these questions are also provided.
SPSS, Excel, SAS and Minitab. While the emphasis is on SPSS and SAS, data analysis procedures are also illustrated with respect to Excel and Minitab, along with other popular computer programs.
Conducting a Live Marketing Research Project. Toward the end of each chapter is a section entitled, “Live Research: Conducting a Marketing Research Project.” These sections show how to implement one or more live marketing research projects in the course.
Acronyms. Each chapter contains one or more helpful acronyms that summarize the salient concepts.
Extensive End-of-Chapter Exercises. There are extensive end-of-chapter exercises designed to help students learn, apply, and practice concepts, which include review questions, applied problems, and group discussion. The data analysis chapters have several datasets where the files have been provided in both SPSS and Excel.
Learning Aids. A complete set of learning aids are provided for this edition:
• The Instructor’s Resource Center
• An Instructor’s Manual with case and video case solutions
• PowerPoint presentation slides
• Video cases
• SPSS and Excel demonstration movies
• SPSS and Excel screen captures
• Test Item File
• TestGen Eq for PC/Mac
• CourseSmart

Business Marketing is typically taught in four-year schools at both the undergraduate and graduate level. The course details the key differences between consumer goods and business-to-business marketing and most often includes case coverage. This course is typically found in the marketing department.

Anderson builds the book around a framework of understanding, creating, and delivering value.
Viewed from an international perspective--rather than a purely American one--Business Market Management draws upon best business practices, allowing readers to understand cultural and regional differences. Topics include: market sensing, understanding firms as customers, crafting market strategy, managing market offerings, business channel management, gaining customers, and sustaining reseller and customer relationships.
For marketing directors, marketing managers, employees in marketing departments, customer service representatives, and owners/managers of firms, international or American.

Stay on the cutting-edge with the gold standard text that reflects the latest in marketing theory and practice. Marketing Management is the gold standard marketing text because its content and organization consistently reflect the latest changes in today’s marketing theory and practice. Remaining true to its gold-standard status, the fourteenth edition includes an overhaul of new material and updated information, and now is available with mymarketinglab–Pearson’s online tutorial and assessment platform.
MyLab或是Mastering系列是在线作业系统。Access Code Card是在线作业系统的访问码，是老师和学生课堂之外网络互动及交流的平台，个人是无法使用这个平台的。请读者注意您购买的这个ISBN是不带Access Code Card的。

For graduate courses in Nonprofit Marketing and Management.
This best-selling text focuses on the impact of nonprofit marketing in the social sector and the growing intersection between nonprofit management and the business world.
MyLab或是Mastering系列是在线作业系统。Access Code Card是在线作业系统的访问码，是老师和学生课堂之外网络互动及交流的平台，个人是无法使用这个平台的。请读者注意您购买的这个ISBN是不带Access Code Card的。

《市场营销原理》一书的目标是为市场营销基础课提供一本最新、最实用、信息丰富且令人兴奋的教材。这也是它在全球范围内一直被广泛采用，从众多教材中脱颖而出的原因所在。 第11版建立在四个主题之上： ？建立和管理可赢利的客户关系 ？建立和管理强势品牌以创造品牌资产 ？在数字时代应用市场营销技术 ？在全球以对社会负责任的方式开展营销 本书既适合用作MBA、市场营销及相关专业本科生或研究生教材，也可供市场营销实际工作 者参考。 本书中文翻译版已由清华大学出版社出版。

Understand the next level of marketing The new model for marketing-Marketing 3.0-treats customers not as mere consumers but as the complex, multi-dimensional human beings that they are. Customers, in turn, are choosing companies and products that satisfy deeper needs for participation, creativity, community, and idealism. In Marketing 3.0 , world-leading marketing guru Philip Kotler explains why the future of marketing lies in creating products, services, and company cultures that inspire, include, and reflect the values of target customers. Explains the future of marketing, along with why most marketers are stuck in the past Examines companies that are ahead of the curve, such as S. C. Johnson Kotler is one of the most highly recognized marketing gurus, famous for his "4 P's of Marketing" In an age of highly aware customers, companies must demonstrate their relevance to customers at the level of basic values. Marketing 3.0 is the unmatched guide to getting out front of this new tide sweeping through the nature of marketing.
点击链接进入中文版：
营销革命3.0:从产品到顾客,再到人文精神

当今的顾客在进行消费选择时，注重的是那些能满足其创意性、群体性和理想性的产品和公司。企业意识到它们必须面对自觉意识日益增强和善于利用高科技的消费者，在这种情况下，传统的营销法则已经彻底失去了作用。正确的做法是，企业必须开发出能够激发和反映消费者价值观的产品、服务和公司文化。
有鉴于此，世界营销大师菲利普•科特勒及其同事何麻温•卡塔加雅和伊万•塞蒂亚万在此前提出的概念基础上，对3.0营销进行了权威解读。3.0营销时代超越了以产品为基础的1.0时代和以消费者为基础的2.0时代，它用一种更为全面的眼光来看待顾客，把他们视为具有多维性，受价值驱动的人群，甚至是企业潜在的合作者。
《3.0营销》清晰地阐释了三位作者的主要观点，同时提供了丰富的实际营销案例，可以帮助企业成功展开3.0营销。在这个新的营销时代中，消费者已经意识到自己的购买力具有全球影响力，他们会因此改变自己的消费行为，同时积极影响周围人的消费选择。本书详细解释了企业应当如何参与这种消费者之间的对话，如何在全球范围内积极进行品牌定位，以及如何与越来越主动自觉的消费者保持成功合作。
本书不仅研究了企业应如何定义和体现自己在各利益相关方心目中的价值，而且探究了品牌对贫困、社会文化变迁和环境可持续性等问题产生的影响。此外，它还解释了价值驱动型营销模式对企业员工、渠道伙伴和公司股东的影响方式。
当今时代，消费者正变得史无前例地自觉、主动和强大。《3.0营销》的作用在于，它能帮助企业展现和这个高度互联的国际化群体之间的相关性，为您在这个新的营销时代取得成功提供明确的指导。
菲利普•科特勒——
他从来都不是一个传统意义上的“营销”大师
他是一个满怀人世慈悲的科学家、建筑师和艺术家
以产品为基础的1.0营销时代
以消费者为基础的2.0营销时代
3.0营销时代用一种更全面的眼光看待顾客，把他们视为具有多维性、受价值驱动的人群，甚至是企业潜在的合作者。
世界营销大师菲利普•科特勒最新力作
最新全球营销智慧和最佳实践的精华

WEB Description for FTN approval The Third edition of Social Marketing will be positioned as a core textbook for advanced undergraduate and graduate courses in social marketing, consumer behavior, health communication, social change, and public communication. The book examines how social marketing can be used as a strategy for changing behavior. It highlights successful social change campaigns that have been launched by governments, by a combination of governments and citizens, and by citizens themselves. Its theme is that knowledge, techniques, and technologies now exist to organize and implement effective social change programs in virtually every area of social concern, both locally and nationally.

《市场营销原理(亚洲版)》不仅保留了《营销管理》中的核心内容，而且还增加了许多有关亚洲企业(包括中国企业)开拓国际市场以及开展市场竞争的营销案例，在保留原书知识性和可读性的同时，还增加了趣味性的内容。在这本书里，科特勒等几位教授努力让读者对亚洲营销的精彩世界有最新和最权威的见解。它无疑将成为一本好的教材和新的畅销书。
《市场营销原理(亚洲版)》除突出客户关系构架之外，还强调三个重要方面。第一个理论是关于建立强大的品牌和品牌资产。第二个理论是强调社会责任营销的重要性。最后，本书还包括数字时代技术的最新内容。在提供最新营销内容的同时，他们也使亚洲营销教学对于教师和学生而言更简单和更富有趣味性。本教材涉及众多现实中公司的案例和故事以及它们的营销实践。